NTT DATA launches MuleSoft and Salesforce capabilities in South Africa

In a strategic move to bring the power of NTT DATA’s global offering to clients within the region, NTT DATA Middle East and Africa is proudly announcing the launch of MuleSoft and Salesforce capabilities in South Africa following the NTT DATA group’s acquisition and integration of Apisero, a global MuleSoft consulting firm.

This expansion means South African organizations now have access to NTT DATA’s expertise in this area, which has been validated externally as among the best in the world:

• We are a Salesforce Summit Partner (their top-tier partner certification).
• We’re the second-largest MuleSoft Global Partner and have been named MuleSoft Partner of the Year eight times.
• We are the fifth-largest customer relationship management (CRM) services provider worldwide.
• Our 3,950+ consultants hold almost 11,000 MuleSoft and Salesforce certifications.
• We have completed more than 3,500 MuleSoft and Salesforce projects.

We are introducing these services after receiving feedback from our clients about the limited level of skills available in the local market to help them adopt MuleSoft and Salesforce technologies at an enterprise level.

Looking at NTT DATA’s global portfolio, we then based our decisions on services to introduce locally on what the market asked for: bringing the power of NTT DATA to our shores.

Rising demand for CX innovation

The adoption of Amazon Connect in this region has highlighted the need for a partner that can support clients across the customer experience (CX) technology stack – bringing together voice, digital channels, CRM and the integration of core systems to create an end-to-end customer journey.

As organizations worldwide embrace digital transformation to improve CX, the demand for seamless integration solutions has skyrocketed. MuleSoft, renowned for its connectivity approach led by application programming interfaces, and Salesforce, a leading CRM platform, are pivotal in this landscape.

Now, NTT DATA’s world-class service capabilities are available locally to help our clients unlock these cutting-edge capabilities within their organizations.

Spotlight on youth development

As NTT DATA Middle East and Africa, we’re also deeply committed to youth development in South Africa. With this announcement, we look forward to developing local talent to foster critical skills within the Salesforce ecosystem.

In addition to our expansion into South Africa, we will also proudly announce NTT DATA Middle East and Africa’s Emerald-level sponsorship at the Salesforce World Tour Essentials in Johannesburg on 6 June 2024.

The sponsorship underscores our dedication to fostering collaboration, innovation and thought-leadership within the Salesforce ecosystem. We look forward to engaging with industry leaders, sharing insights and showcasing how we will help our clients navigate their Salesforce and MuleSoft journeys.